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Dropux Marketplace

B2B platform for
suppliers in Mexico

DROPUX Marketplace is the first B2B online sales platform for suppliers in Mexico who are looking to distribute their products through e-commerce to other customers, companies, and distributors with options, special wholesale prices, and a wholesale environment.

  • Industry: Marketplace
  • Services:
  • Integration with 3rd-party systems, Additional functionality development, CS-Cart theme adaptation, Performance optimization
  • Location: Mexico
  • Website: dropux.com.mx

The project DROPUX B2B Marketplace publishes their products in an owned platform online, and also helps distributors and wholesalers easily reach other whole buyers and customers throughout the country.

Challenge

To create a ready-to-use, complex marketplace for Mexican suppliers, customers, and wholesalers.

Full-featured vendors panel

Convenient system of commissions

Integration of payment gateways
widely used in Mexico

Analytics and Solution

As the main task was to create a marketplace for hundreds of sellers from Latin America and other countries, it was decided to make the vendor’s business as convenient as possible.

We analyzed the technical part of the project and identified the primary tasks:

Modification of the vendor’s panel and create tools to improve the vendor’s work.

Improvement of the commissions system.

Design integration based on the CS-Cart template and development of new functionality.

Our main goal was to create a marketplace for selling various products on the Multi-Vendor platform and adapt the add-ons to perform correctly in Mexico. We have created a lot of useful tools to improve vendor and customer experience. Hope these extensions will help Dropux.com.mx to become the best marketplace in Mexico.

Elena Rychkova, Project manager

Implementing the Project

Vendor tools

After registering, the vendors of DROPUX Marketplace get a ready-to-use and adjustable online store.

Notifications for vendors

We have developed the "Notifications for vendors" add-on so that the admin can notify vendors directly in the administration panel of updates, news, or promotions. This functionality is available in the Marketing menu — Notifications to vendors.

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Chat system on vendor interface

With the chat system, a vendor can ask questions directly from the vendor’s panel. The chat box appears in the bottom-left corner in pop-up form. It allows vendors to contact the administrators and immediately clarify any issues.

Vendor ratings

To provide the ability to review the vendor ratings, we implemented a new feature for customers called “Vendor ratings.” The information is displayed on the product details page in the storefront — Company Profile tab.

Customers are able to see the following information about the seller: location, total number of transactions, average of positive feedback, and promised ship-out time. The same information is displayed in the vendor area on the main dashboard. .

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Ask the vendor a question

We created a new item in the Product menu in the administrator and vendor panels called “Questions.” In the product details page in the storefront, the buyer now sees a new link called “Ask the vendor a question.” If necessary, the admin can enable or disable this feature for certain vendors.

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When the buyer clicks on the "Ask the vendor a question” link, the buyer can type the question in the pop-up window pop that appears. The buyer’s name is auto-filled according to the user session.

Once the question is sent, a new e-mail will be sent to vendor. In the vendor area, the related question will arrive in the new menu in Products — Questions, and the yellow message will be displayed when the vendor logs in.

Once the vendor replies to the question, a new email will be sent to the buyer, and he/she will see the reply in new area “My questions” in the user account.

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Categories commissions

We modified the ability to set commissions for vendors. In the administrator area, the two types of commissions are “Standard commission” and “Categories commission.” If “Standard commission” is selected, the vendor's commission will be applied in the standard way. Categories commission means that a vendor can set commissions for product categories.

The root administrator’s admin panel has access to all financial information, and only the administrator can enter the value and type (% or $) of this commission.

Electronic invoice feature modification

The customer has seven (7) regular days to request an “Electronic Invoice” after the purchase is made. There is a special page called “Orders - Electronic Invoices for Vendors” where the vendor will be able to see the list of pending “Electronic Invoices” to be sent to the customer..

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Payments & Delivery methods

Additional payments

To provide completely safe and secure transactions, we created an advanced payments infrastructure. The marketplace focuses on Latin America, so we integrated MercadoPago Basic Checkout, Conecta, and OpenPay payments — the most popular e-commerce providers in Latin America.

Shipment process integration — FedEx & DHL

In this project, we integrated two worldwide logistics methods Fedex and DHL for the vendor to print the shipping label generated by carrier accounts and also modify the order statuses.

Shipping charge

We have added the extra charge field based on shipping cost similar to what the payment gateways provide. The extra charge is calculated from the shipping cost.

Shipping calculator on the product details page

The shipping calculator was created to enable clients to pre-calculate the shipping cost for a specific product on the product page. Once the customer clicks the link “Calculate shipping cost,” there appears a pop-up window where he/she only needs to select the state and enter a zip code. This add-on displays available shipping methods with the cost.

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Design creation & Integration

We developed a responsive web store, matching the corporate style of the parent site.

Using the American Store theme

As its background, the store has another CS-Cart template, but the client’s wish was to change it. We decided to use our American Store theme as the basis because its design perfectly suits the marketplace. The key feature of the American Store theme is that it is secure and safe since it does not contain heavy and complex functionalities.

About the
American Store Theme

The American Store theme is a modern and professional template for any type of CS-Cart store. A perfect color combination of blue and grey allows vendors to sell any types of goods: clothes, shoes, electronics, cosmetics, books, sporting goods, home and garden, and many others. The theme fits perfectly on any device: desktop, laptop, tablet, and mobile phone.

View theme on the Marketplace View Demo

You can buy this theme right now.

We hid all the elements which can distract the customer. The “Quick view” button is placed in the upper-right corner in a product block. When the customer hovers over an item, a tooltip appears to help the customer.

Larger and lightly-colored search fields designed with a common style of the store will help your customers easily find the products they are interested in.

To create a simple design look, we focused on the most important things for the customer: the “Cart” icon stands out from the rest of the thinner icons, and the larger and brighter buttons “Add to cart” and “Buy with 1 click” attract the user’s attention.

Server speed examination

To enhance marketplace performance, we offer our clients a server examination service. The following is provided with this service: we check the Web-server configuration, VPS and dedicated server, and Operating system; we provide vulnerabilities research, an FTP examination, and an audit via MySQLTuner; and we examine the backup system and other elements that can affect proper server functionality.

After the analysis is done, we provide a full and detailed list with recommendations on how to improve the website’s performance.

Research reports

In the document we pointed out the problems and divided them in 3 parts: issues that need to be resolved, warnings and just for information. Some crucial problems that we have detected:
— Software upgrade. We advised to upgrade Ubuntu to 16.04 because is the modern
LTS version which will be supported until 2021.
— Connection termination (HTTP/HTTPS). HTTPS didn’t work. We recommended our client to configure SSL/TLS before project will be launched.
— HTTP/2 or SPDY usage. HTTP/2 or SPDY was not configured. Website could work faster.

Learn more about optimization service

You can order this service right now.

Results

The results we have achieved are following:

1 year of close cooperation

942 hours spent on development

67 tasks of different size and complexity

16 professional developers worked on this project

We have found an exceptional support from Simtech Development, we definitely and necessarily continue our cooperation with your team with more projects on the way.

Daniel Mendoza, Founder and CEO at Dropux Marketplace

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