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Support Subscription

Customer Experience

The support subscription includes:
– Free add-on installation service
– Finding issues; identifying causes of issues
– Fixing issues related to the store performance
– Logs and settings analysis
– Assistance with settings configuration
– Adaptation of Simtechdev marketplace add-ons to the store without making any changes to the third-party add-ons already installed
– Add-on customization (up to four hours)
– Unlimited number of service requests
– Consulting and analysis within 24 hours of purchase
– The support service applies to all add-ons purchased on Simtechdev marketplace
– An additional 3% discount on any add-ons from Simtechdev marketplace can be used within the period of the support subscription
 

 

*Support Subscription will automatically renew after the expiration unless canceled.

 

*Please note that the support subscription plan does not cover add-ons configuration for additional integration services such as payment gateways (additional access permissions to the integration systems and confidential client’s settings are required).
 
*You can request the add-on customization service only if you have the support subscription. The estimated time for the customization work should not be more than four hours. All our customization services come with a warranty that expires the same day the support subscription period ends. The task for the requested customization service can be scheduled either in the current sprint or the next one, depending on the workload of the developers.

Price

$279.00

This product is electronically distributed. By purchasing it you accept our refund policy.

The support subscription includes:
– Free add-on installation service
– Finding issues; identifying causes of issues
– Fixing issues related to the store performance
– Logs and settings analysis
– Assistance with settings configuration
– Adaptation of Simtechdev marketplace add-ons to the store without making any changes to the third-party add-ons already installed
– Add-on customization (up to four hours)
– Unlimited number of service requests
– Consulting and analysis within 24 hours of purchase
– The support service applies to all add-ons purchased on Simtechdev marketplace
– An additional 3% discount on any add-ons from Simtechdev marketplace can be used within the period of the support subscription
 

 

*Support Subscription will automatically renew after the expiration unless canceled.

 

*Please note that the support subscription plan does not cover add-ons configuration for additional integration services such as payment gateways (additional access permissions to the integration systems and confidential client’s settings are required).
 
*You can request the add-on customization service only if you have the support subscription. The estimated time for the customization work should not be more than four hours. All our customization services come with a warranty that expires the same day the support subscription period ends. The task for the requested customization service can be scheduled either in the current sprint or the next one, depending on the workload of the developers.

Key Features

High-quality

All our products comply with CS-Cart code architecture and Simtech Development established standards.

Bug-free warranty

To produce free of bugs add-ons, all our products undergo several testing stages.

Adapting to any CS-Cart version

On your request we can adapt the add-on to another CS-Cart version.

30-day money back

If you are not satisfied with the add-on within the first 30 days after the payment, you can get a refund.

Comprehensive documentation

A detailed and step-by-step user guide is written for every add-on.

Easy installation

No extra actions. Without programming knowledge you will be able to install our add-ons.

Multilingual

Add-ons use language variables for all texts and can be edited under Administration → Languages​​ → Translations.

Easy communication

If any questions or issues appear, our managers will contact you back in 24 hours. Email us at any moment: sales@simtechdev.com

100% Open Source

We provide only easy-to-customize add-ons. With the help of developers or on your own, you are able to modify all extensions.

Long-term strategy

We are open to customers' suggestions and constantly updating our products to meet your needs.

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