Messenger add-on
  • Messenger add-on


Customer Experience

Provide your customers and vendors with internal messaging system.



This product is electronically distributed. By purchasing it you accept our refund policy.

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Messenger add-on
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The Messenger add-on provides easy communication between customers and vendors via text messages.


If customers have questions about products, they can immediately address them directly to the vendor without having to use any other device or software. This helps your customers make their purchase decisions faster.


To start a conversation a customer needs to click the Contact vendor link on one of the following pages:


  • on the product details page;

  • on the order details page;

  • on the vendor’s products list.


The vendor can also initiate a conversation with a customer on the order details page.


The communication history is kept in the store. If customers contact the vendor again, they are referred to the previous conversation.


–°ommunication with your customers is a great way of providing customer service. You show your care for them and get their loyalty in return.



Key features

  • Fast and easy messaging for customers and vendors;

  • Communication history;

  • E-mail notifications about new messages;

  • The Contact vendor link on the product details page, order details page and vendor’s products list;

  • The Contact customer link on the order details page;

  • Ability to specify forbidden words, which are not displayed both in the admin panel and storefront.



What your customers will see


The product details page





The vendor details page





Communication history





What you will see in the admin panel


The add-on settings




List of communications between customers and vendors




Communication history




Order details page




The layout of the Messages page




User Guide


Learn more about the add-on in our User Guide.





The add-on is compatible with Multi-Vendor 4.3.1 and above.


Multi-Vendor version



messenger v4.5.0.x

4.4.1 - 4.4.3

messenger v4.4.0.x

4.3.1 - 4.3.10

messenger v4.3.0.x


4.3.7 4.x or 3.x From 3.x or 4.x to 4.3.7 4.3.7 2.2.4 2.x From 2.x to 4.3.7 4.3.7 2.2.4 sp4 1.3.5 1.x From 1.x to 4.3.7 Before After The average time of loading a category page: 1 sec. 5 sec. ! CS-Cart" class="cscart-1" d="M499.358,3808.1a1.552,1.552,0,1,1-1.552-1.58A1.566,1.566,0,0,1,499.358,3808.1Zm-16.5.69a9.429,9.429,0,0,1-3.89.8c-4.085,0-6.744-2.81-6.744-7a6.95,6.95,0,0,1,7.276-7.32,7.647,7.647,0,0,1,3.414.74l-0.56,1.9a5.993,5.993,0,0,0-2.854-.65c-3.106,0-4.785,2.35-4.785,5.19,0,3.17,2.014,5.12,4.7,5.12a7.006,7.006,0,0,0,3.022-.65Zm2.484-2.04a6.823,6.823,0,0,0,3.275.97c1.763,0,2.6-.88,2.6-2.04,0-1.19-.7-1.82-2.49-2.5-2.463-.9-3.61-2.24-3.61-3.88,0-2.21,1.79-4.03,4.673-4.03a6.149,6.149,0,0,1,3.3.86l-0.588,1.81a5.2,5.2,0,0,0-2.77-.82,1.959,1.959,0,0,0-2.239,1.87c0,1.13.784,1.64,2.547,2.35,2.322,0.88,3.554,2.07,3.554,4.11,0,2.44-1.875,4.14-5.037,4.14a7.609,7.609,0,0,1-3.806-.97Zm26.471,2.04a9.419,9.419,0,0,1-3.889.8c-4.086,0-6.744-2.81-6.744-7a6.95,6.95,0,0,1,7.275-7.32,7.649,7.649,0,0,1,3.415.74l-0.56,1.9a6,6,0,0,0-2.855-.65c-3.106,0-4.785,2.35-4.785,5.19,0,3.17,2.015,5.12,4.7,5.12a7.007,7.007,0,0,0,3.023-.65Zm12.681-2.8a23.386,23.386,0,0,0,.195,3.29h-2.21l-0.2-1.73H522.2a5.044,5.044,0,0,1-4.142,2.04,3.884,3.884,0,0,1-4.141-3.94c0-3.32,2.91-5.13,8.143-5.1v-0.29c0-1.1-.308-3.17-3.078-3.14a6.479,6.479,0,0,0-3.554,1.02l-0.56-1.67a8.671,8.671,0,0,1,4.477-1.2c4.142,0,5.15,2.87,5.15,5.59v5.13Zm-2.379-3.71c-2.687-.06-5.737.42-5.737,3.08a2.168,2.168,0,0,0,2.295,2.38,3.42,3.42,0,0,0,3.33-2.29,2.841,2.841,0,0,0,.112-0.79v-2.38Zm6.4-2.44c0-1.62-.028-3.01-0.112-4.28h2.155l0.112,2.72h0.084a4.114,4.114,0,0,1,3.778-3.01,4.662,4.662,0,0,1,.671.06v2.35a4.271,4.271,0,0,0-.839-0.05,3.443,3.443,0,0,0-3.3,3.17,7.587,7.587,0,0,0-.084,1.16v7.32h-2.463v-9.44Zm11.958-7.57v3.29H544v1.9h-3.526v7.39c0,1.7.476,2.67,1.847,2.67a4.644,4.644,0,0,0,1.427-.17l0.112,1.9a6.639,6.639,0,0,1-2.183.34,3.5,3.5,0,0,1-2.658-1.05,5.426,5.426,0,0,1-.952-3.6v-11.93Z" transform="translate(-410 -3766)"/> Before After The average loading time for home page: 0.75 sec. 20 sec.