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Incident

Customer Experience

The incident support includes:
– A single support request
– Resolving one issue
– Fixing an issue related to the store performance
– Logs and settings analysis
– Assistance with settings configuration
– Adaptation of Simtechdev marketplace add-on to the store without making any changes to the third-party add-ons already installed
– Consulting and analysis within 24 hours of purchase
 
*Please note that the support subscription plan does not cover add-ons configuration for additional integration services such as payment gateways (additional access permissions to the integration systems and confidential client’s settings are required).

Price

$99.00

This product is electronically distributed. By purchasing it you accept our refund policy.

The incident support includes:
– A single support request
– Resolving one issue
– Fixing an issue related to the store performance
– Logs and settings analysis
– Assistance with settings configuration
– Adaptation of Simtechdev marketplace add-on to the store without making any changes to the third-party add-ons already installed
– Consulting and analysis within 24 hours of purchase
 
*Please note that the support subscription plan does not cover add-ons configuration for additional integration services such as payment gateways (additional access permissions to the integration systems and confidential client’s settings are required).

Key Features

High-quality

All our products comply with CS-Cart code architecture and Simtech Development established standards.

Bug-free warranty

To produce free of bugs add-ons, all our products undergo several testing stages.

Adapting to any CS-Cart version

On your request we can adapt the add-on to another CS-Cart version.

30-day money back

If you are not satisfied with the add-on within the first 30 days after the payment, you can get a refund.

Comprehensive documentation

A detailed and step-by-step user guide is written for every add-on.

Easy installation

No extra actions. Without programming knowledge you will be able to install our add-ons.

Multilingual

Add-ons use language variables for all texts and can be edited under Administration → Languages​​ → Translations.

Easy communication

If any questions or issues appear, our managers will contact you back in 24 hours. Email us at any moment: sales@simtechdev.com

100% Open Source

We provide only easy-to-customize add-ons. With the help of developers or on your own, you are able to modify all extensions.

Long-term strategy

We are open to customers' suggestions and constantly updating our products to meet your needs.

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